University of Oregon
University of Oregon.

CASIT Survey Results

Below are ratings and comments for all closed CASIT service tickets. Names have been removed from comments.
# Post date Quality Do you have any other comments or feedback?
1 06/20/2018 4 - Excellent

[No comment left]

2 06/15/2018 4 - Excellent

The CASIT team is not only knowledgeable and prompt, they are consistently pleasant and accessible. [CASIT Tech] was thorough and great at explaining technical concepts remotely. The support I receive from CASIT has helped my productivity at the office and my home office, so I can do the best job possible for my department and the University. Thank you so much for the consistently excellent service.

3 06/15/2018 4 - Excellent

[No comment left]

4 06/15/2018 4 - Excellent

[CASIT Tech] resolved my computer problem with skill and speed. It is greatly appreciated.

5 06/12/2018 4 - Excellent

[No comment left]

6 06/12/2018 4 - Excellent

[CASIT Tech] was persistent in solving the problem. Thanks!

7 06/08/2018 3

Finalizing a schedule via email took longer than expected, however the service was excellent.

8 06/08/2018 4 - Excellent

[No comment left]

9 06/06/2018 4 - Excellent

[CASIT Tech] arrived on time and was super helpful. Great attitude and very friendly. The help is much appreciated!

10 06/05/2018 4 - Excellent

I am so pleased you folks are available for help.

11 06/05/2018 4 - Excellent

[No comment left]

12 06/04/2018 4 - Excellent

[CASIT Tech] was great. The issue was solved in less than 15 minutes.

13 06/01/2018 4 - Excellent

Much appreciated! Thank you!

14 06/01/2018 4 - Excellent

[CASIT Tech] was very quick to response, and though my problem couldn't be solved [they] gave me really good alternatives.

15 05/25/2018 4 - Excellent

I got excellent service and am very pleased with getting my issue with Outlook taken care of

16 05/24/2018 4 - Excellent

[CASIT Tech] did a great job helping me though a Chrome passphrase reset

17 05/23/2018 4 - Excellent

Love the fast service.

18 05/22/2018 4 - Excellent

CAS IT officers rock. [You're] all spot on. I have had the pleasure to deal with several employees from CAS IT and every time the service is speedy and helpful and the issues are resolved. Thank you very much! -[Client]

19 05/17/2018 4 - Excellent

[CASIT Tech] saw this issue instantly and fixed it and didn't make me feel like a dummie. :)

20 05/16/2018 4 - Excellent

[No comment left]

21 05/16/2018 4 - Excellent

Thanks!!

22 05/15/2018 4 - Excellent

Received help quickly and without condescension (a problem I've had with some CAS IT employees before), thank you!

23 05/11/2018 4 - Excellent

As usual, excellent customer service. I really appreciate CASIT!

24 05/10/2018 4 - Excellent

[CASIT Tech] responded to my email AND came over to Villard Hall within 24 hours of my first request. [They were] quick to see the problem and answered my all questions.

25 05/09/2018 4 - Excellent

[CASIT Tech] was great! [They] did what I needed help with and then some updates that I didn't know I needed.

26 05/09/2018 4 - Excellent

Took a little bit of time to get scheduled but work was very good. Thank you

27 05/09/2018 4 - Excellent

[CASIT Tech] is a lifesaver! Thanks a million.

28 05/08/2018 4 - Excellent

The CAS IT always does an excellent job of responding in a timely manner and resolving issues at hand.

29 05/04/2018 4 - Excellent

[CASIT Tech] was very fast and helpful - thanks!

30 04/30/2018 4 - Excellent

[No comment left]

31 04/27/2018 4 - Excellent

Excellent student assistance in resolving the problem.

32 04/18/2018 4 - Excellent

[No comment left]

33 04/18/2018 4 - Excellent

[No comment left]

34 04/18/2018 4 - Excellent

[CASIT Tech] was always very helpful and prompt in [their] responses. [They] tried things and told me what was working or not and then gave a list of possible next steps before following through on them.

35 04/17/2018 4 - Excellent

[No comment left]

36 04/16/2018 4 - Excellent

[No comment left]

37 04/16/2018 4 - Excellent

[No comment left]

38 04/13/2018 4 - Excellent

[CASIT tech] was very helpful and professional

39 04/12/2018 4 - Excellent

Very helpful and prompt. Appreciate a centralized service, ESPECIALLY for basic tech set-up and support. Wish this was the case across campus and within departments.

40 04/06/2018 4 - Excellent

[CASIT Tech] did a great job on my pdf printing problems. [They] took extra steps and wrote a set of instructions for printing a pdf file from Mac, using Math Department's printer in Deady Hall.

41 04/04/2018 4 - Excellent

An excellent job and [they] really [know their] computer IT.

42 04/04/2018 4 - Excellent

[No comment left]

43 04/03/2018 4 - Excellent

[CASIT Tech] was really great about bringing this to our office quickly upon request and also adding a second "to-do" to [their] list and checked on [another client's] laptop while [they were] here. Thanks for the "no problem" attitude and service with a smile. It's appreciated when we made last minute, urgent requests.

44 04/03/2018 4 - Excellent

[CASIT Tech] was very efficient by phone, during our remote access session and in person. [They were] very prompt, andit was obvious that [they know] what [they are] doing! Thanks for the great service!

45 04/02/2018 4 - Excellent

[No comment left]

46 03/28/2018 4 - Excellent

The UO community is fortunate to have your services!

47 03/26/2018 3

IT staff showed up one hour late, however that day it was not an issue as my schedule was open.Thanks for the link to the solution/help page, should this issue happen again.

48 03/25/2018 4 - Excellent

[No comment left]

49 03/23/2018 4 - Excellent

[No comment left]

50 03/23/2018 4 - Excellent

[No comment left]

51 03/22/2018 4 - Excellent

[CASIT Tech] did an excellent job setting up my MacBook. thanks!

52 03/22/2018 4 - Excellent

[CASIT Tech] did a fine job fixing the issue.thanks!

53 03/21/2018 4 - Excellent

Solved my problem quickly and effectively. I've always had excellent experiences with CASIT tech help.

54 03/14/2018 4 - Excellent

[CASIT Tech] was able to identify the issue and fix it quickly. Very grateful!

55 03/14/2018 4 - Excellent

[CASIT Tech] is patient and willing to dive in and fully solve the root concerns...so grateful to work with [them]!

56 03/14/2018 4 - Excellent

[CASIT Tech] made the extra effort to come to my office to sit and help me with this. MUCH appreciated! That little bit of F2F time was far more effective than email instructions in the case of this particular issue.

57 03/07/2018 4 - Excellent

As always, I feel like CASIT is one of the best units on campus.

58 03/07/2018 4 - Excellent

Thank you all for your courteous, thorough, expert, clear, and lightspeed help!

59 03/01/2018 4 - Excellent

[CASIT Tech] was kind and efficient in helping with my needs.

60 03/01/2018 4 - Excellent

This is a useful service

61 02/28/2018 4 - Excellent

[No comment left]

62 02/27/2018 4 - Excellent

[No comment left]

63 02/26/2018 4 - Excellent

Excellent and timely service; grateful to have them servicing our unit's IT needs.

64 02/23/2018 4 - Excellent

[No comment left]

65 02/21/2018 4 - Excellent

[CASIT Tech] was extremely professional, knowledgeable, and helpful in resolving my computer issues. [They] should receive a raise!

66 02/21/2018 4 - Excellent

[CASIT Tech] was here is an hour and fixed the issue within 15 minutes. Very appreciative.

67 02/19/2018 4 - Excellent

[No comment left]

68 02/19/2018 4 - Excellent

[No comment left]

69 02/16/2018 3

Prompt response and personable service. [CASIT Tech] provided a good work around to enable us to search PDFs.

70 02/14/2018 4 - Excellent

[No comment left]

71 02/13/2018 4 - Excellent

[No comment left]

72 02/12/2018 4 - Excellent

Quick, curteous help. Provided information that will be useful in the future.

73 02/12/2018 4 - Excellent

Great service!

74 02/08/2018 4 - Excellent

[No comment left]

75 02/07/2018 4 - Excellent

[No comment left]

76 02/07/2018 4 - Excellent

Lightning Fast!

77 02/06/2018 4 - Excellent

Thanks for coming over so quickly! Everything works!

78 02/06/2018 4 - Excellent

I'm from another department who won't store any eqt., and Surplus was out of speakers, so I asked CASit who happened to have a spare set (old and going to Surplus at some point), so they delivered them to me. You guys are awesome and I wish all the IT services on campus were modeled after you!THANK YOU!

79 02/02/2018 4 - Excellent

Excellent customer service! [CASIT Tech] was very professional, efficient, and friendly. All [their] explanations were thorough - [they were] very patient with my questions. Everything went great! Thank you :)

80 02/01/2018 4 - Excellent

[No comment left]

81 01/31/2018 4 - Excellent

Up to your usual high standards!

82 01/30/2018 4 - Excellent

The technician is very patient and helpful! I appreciate it.

83 01/30/2018 4 - Excellent

[No comment left]

84 01/30/2018 4 - Excellent

[No comment left]

85 01/30/2018 4 - Excellent

CAS-IT is the best!! Thank you!

86 01/29/2018 3

While I was not overly impressed with initial comprehension of my question on the phone, once I was contacted by email my question was carefully read and was quickly and completely replied to. My issue was then swiftly resolved. Thanks!

87 01/29/2018 4 - Excellent

Thank you!

88 01/26/2018 4 - Excellent

[CASIT Tech] was great, [they] resolved my issues with printing pdf files, address book, desktop hardware, and Exchange migration. The two students who picked up my desktop and brought it back, were very pleasant and helpful.Thank you all,
Bijan

89 01/26/2018 4 - Excellent

Like all the previous helpers at CASIT, [CASIT Tech] was very helpful, captrured my screen and let me watch [them] straighten out the unexpected problems

90 01/26/2018 4 - Excellent

[No comment left]

91 01/26/2018 4 - Excellent

The remote session worked perfectly, and Isaiah was extremely helpful.

92 01/26/2018 4 - Excellent

As always, I received courteous, timely and knowledgeable help from the CAS IT staff. Professional, patient, persistent and polite--winning combination! Thank you! [Requester]

93 01/25/2018 4 - Excellent

Superb service!

94 01/25/2018 4 - Excellent

[No comment left]

95 01/25/2018 4 - Excellent

Thanks. You people rock!

96 01/24/2018 4 - Excellent

I'm so glad that you're here for us; we'd be lost without you!

97 01/22/2018 4 - Excellent

[No comment left]

98 01/19/2018 4 - Excellent

Always, excellent, timely service!

99 01/16/2018 4 - Excellent

[No comment left]

100 01/12/2018 4 - Excellent

[CASIT Tech] was really helpful and quick to assist me! We are lucky to have your services!