University of Oregon
University of Oregon.

CASIT Survey Results

Below are ratings and comments for all closed CASIT service tickets. Names have been removed from comments.
# Post date Quality Do you have any other comments or feedback?
1 08/12/2019 4 - Excellent

[No comment left]

2 08/12/2019 4 - Excellent

Awesome service - quick, complete, and great communication throughout the process. Keep up the good work!

3 08/10/2019 4 - Excellent

[CASIT Tech] very easy to work with and appreciated that he visited my office to sort out. More efficient than email.

4 08/09/2019 4 - Excellent

Quick response 😀

5 08/09/2019 4 - Excellent

Excellent help in a time of crisis. Thank you.

6 08/09/2019 2

[CASIT Tech] was polite and friendly, but [they] did not seem invested in solving our problem. [They] came over and went through the same motions I and a faculty member had gone through and saw for [themselves] the problem I had reported. But once any options here failed, instead of offering to go back and research the problem, [they] just left it as unsolvable or a problem for CTX.

7 08/09/2019 4 - Excellent

Everyone was very helpful, professional , and thoughtful when I picked my new computer for Tykeson. I was having some of my programs moved over and your employee made sure I had everything I needed prior to heading out. Thank you!
Quick note: it wasn’t an easy place to find and it looked a little bit like a sweatshop in there with no windows. I hope they will be moved to a different location soon!

8 08/08/2019 4 - Excellent

[CASIT Tech] was terrific, accommodating, patient and fixed me up in moments.

9 08/06/2019 4 - Excellent

[CASIT Tech] was very professional and very helpful.

With that said, the issue is not resolved. While we worked on it, [CASIT Tech] was able to partially resolve the issue. However, the same problem has come back. This is not [CASIT Tech]'s fault, it seems to be a very odd problem that doesn't have an obvious solution, and is likely rooted somewhere deep in some saved setting of my Mac that is going to be hard to find. If [CASIT Tech] happens to see this message, it would be great if [They] could keep searching for an answer, as I would appreciate any help possible.

10 08/05/2019 4 - Excellent

[CASIT Tech] was very well prepared and made what seemed like a complex process happen quickly and error-free.

11 08/05/2019 4 - Excellent

Thanks [CASIT Tech]! You are always so helpful :)

12 08/01/2019 4 - Excellent

Thanks to [CASIT Tech] for getting my development machine up and running, and getting all the software I need pre-loaded for me. Thanks!

13 07/29/2019 4 - Excellent

[CASIT Tech] was fantastic.....Give [them] a raise.....clear, concise, accommodating and skilled.

14 07/29/2019 4 - Excellent

[CASIT Tech] was prompt and efficient. Thank you!!

15 07/24/2019 4 - Excellent

[No comment left]

16 07/23/2019 4 - Excellent [No comment left]
17 07/19/2019 4 - Excellent

I really appreciate that not only did [CASIT Tech] set up my computer for me, but [they] also offered to set up servers and printers as well. [They] also showed me how to download some of the software I needed.

18 07/16/2019 4 - Excellent

Excellent support!! Thank you.

19 07/11/2019 4 - Excellent

I really appreciate the customer service!

20 07/09/2019 4 - Excellent

I cannot thank [CASIT Tech] enough! [They have] helped me so many times in the past already...

21 07/09/2019 4 - Excellent

The team arrived right on time and completed the work very quickly with little disruption to our work. Fantastic!

22 07/09/2019 4 - Excellent

[No comment left]

23 07/09/2019 4 - Excellent

[No comment left]

24 07/09/2019 4 - Excellent

[CASIT Tech] was fantastic. [Thier] customer service is unparalleled. I wish I could say the same for [VENDOR]. They supposedly fixed the computer multiple times but it was still broken when they returned it the first two times. [CASIT Tech] was super helpful getting me through 9 weeks without my laptop.

25 07/08/2019 4 - Excellent

[CASIT Tech] was very helpful on my (dumb) questions.

26 07/03/2019 4 - Excellent

[CASIT Tech] Helped me with my laptop in three opportunities. I am grateful for [their] patient with my slow learning with the technology.

27 07/02/2019 4 - Excellent

[CASIT Tech] was very fast at responding and great at communicating what I should do to resolve the issue. [They were] very helpful through email and on the phone.

28 06/27/2019 4 - Excellent

[No comment left]

29 06/27/2019 4 - Excellent

[No comment left]

30 06/27/2019 4 - Excellent

[No comment left]

31 06/26/2019 4 - Excellent

[CASIT Student Tech] was so nice & patient with a problem that took quite a while to resolve. Thanks!

32 06/26/2019 4 - Excellent

[No comment left]

33 06/24/2019 4 - Excellent

I am grateful with this office because [CASIT Tech] help me not only to login the training that I had to do but supervise and answered my questions when the page disappeared.
[They were] so kind and patient with my difficulties with the technology. I really appreciate [their] support in this process.

34 06/24/2019 4 - Excellent

Thank you for this excellent help. A great relief to have you there providing this service.

35 06/21/2019 4 - Excellent

The only difficulty was in not being able to contact anyone over the weekend--but that is understandable!

36 06/20/2019 4 - Excellent

[No comment left]

37 06/20/2019 4 - Excellent

Very quick responses to my initial service request and follow-up emails. Thank you!

38 06/19/2019 4 - Excellent

[CASIT Tech] was helpful and very knowledgeable.

39 06/13/2019 4 - Excellent

[No comment left]

40 06/12/2019 4 - Excellent

Thanks for your help!

41 06/12/2019 4 - Excellent

[CASIT Tech] went straight to the source of the problem and solved it immediately! I am so thankful for [their] expertise.

42 06/07/2019 4 - Excellent

[No comment left]

43 06/07/2019 4 - Excellent

[No comment left]

44 06/07/2019 4 - Excellent

[No comment left]

45 06/07/2019 4 - Excellent

Thank you for the help!

46 06/07/2019 4 - Excellent

Very helpful and professional. Much appreciated.

47 06/06/2019 4 - Excellent

[No comment left]

48 06/05/2019 4 - Excellent

[No comment left]

49 06/04/2019 4 - Excellent

[CASIT Tech] was terrific: patient, expert, and good company to boot. I was impressed with how smoothly the process went, how prompting, and efficiently it was conducted.

50 06/04/2019 4 - Excellent

I was impressed that you all reached out, rather than waiting for me to call you.

51 05/31/2019 4 - Excellent

[CASIT Tech]] has been our go to guy for all our computer problems and has never failed us. [They are] a great worker and [are] very through to get to the bottom of our situations.

52 05/29/2019 4 - Excellent

[No comment left]

53 05/28/2019 4 - Excellent

As always, the support was thorough, efficient, quick, friendly and helpful. Thanks so much for the support!

54 05/23/2019 4 - Excellent

Glad to help beta test the new data migration program. [CASIT Tech] did a good job keeping me informed during the process.

55 05/22/2019 4 - Excellent

[No comment left]

56 05/21/2019 4 - Excellent

[No comment left]

57 05/21/2019 4 - Excellent

This upgrade was the smoothest and easiest I've experienced. Normally, I wouldn't want to do this during the term, but it's working out well.
[non review comments removed]

58 05/17/2019 4 - Excellent

[CASIT Tech] was very helpful. Thank you again for everything!

59 05/16/2019 4 - Excellent

[CASIT Tech] is fantastic. I have worked with [them] in the past and on this issue and [they were] wonderful, professional and efficient. Not that I look forward to another computer issue, but it is reassuring knowing that [CASIT Tech] is available.

60 05/16/2019 4 - Excellent

Great service, as usual! Many thanks.

61 05/15/2019 4 - Excellent

[CASIT Tech] was prompt and got the solutions going, [they were] able to hand it off when timing became a problem and keep the solutions coming to get to a resolution of my exchange problems.

62 05/14/2019 4 - Excellent

[No comment left]

63 05/13/2019 4 - Excellent

[CASIT Tech] is the absolute best. Couldn't ask for more!

64 05/13/2019 4 - Excellent

[CASIT Tech] was easy to work with and helped get me set up very quickly with the new system.

65 05/10/2019 4 - Excellent

[No comment left]

66 05/10/2019 4 - Excellent

[CASIT Tech 01] was the original responder and [they were] very prompt aware of my time and really got things going. Unfortunately the project ended up bigger than anticipated and [CASIT Tech 02] ended up being sent over. I can not praise [them] enough for both [their] general demeanor which is very comforting, informative and thorough, but also [their] knowledge. I said I didn't need to know or participate in the migrations and [they] just took off running with it and fixed all the quirks. Questions even after [they] left were answered immediately and for the first time in years I am not having trouble with my email. I can not say enough about how grateful and impressed I am with [CASIT Tech 02], as well as everyone who worked with him in our department.

67 05/08/2019 4 - Excellent

Thanks for the extra time [CASIT Tech] took to solve some long overdue fixes needed in my email system and iPhone functionality.

68 05/08/2019 4 - Excellent

I really appreciate CAS IT!

69 05/07/2019 4 - Excellent

[No comment left]

70 05/07/2019 4 - Excellent

[No comment left]

71 05/06/2019 4 - Excellent

Thanks for the support

72 05/04/2019 4 - Excellent

[CASIT Tech] was on time in our meeting and [they] did what I request: to connect my laptop with the printer of the office. Furthermore, [they] check if the audio was working in my computer and also [they] organize the page of may outlook program.
[CASIT Tech] did an excellent job in everything and I am grateful for [their] time.

73 04/30/2019 4 - Excellent

[No comment left]

74 04/30/2019 4 - Excellent

Immediate resolution - thank you!

75 04/25/2019 4 - Excellent

[CASIT Tech] was very thorough and clear about what he was doing and why. [They were] very helpful for this issue and offered help for future issues as well. For a non-tech oriented person like me, I felt very comfortable interacting with [CASIT Tech] using my limited tech jargon and know-how, but I felt treated respectfully and supported in getting the issue resolved and felt very comfortable asking questions about things that might be basic for [them] but are not for me. Keep up the great work, [CASIT Tech] and CASIT! (I have had very good experienced with CASIT in the past, too, though I didn't fill out a survey. I think [CASIT Tech 2] was the person I interacted with in the past and had a similar supportive and respectful experience.)

76 04/15/2019 4 - Excellent

Thank you

77 04/12/2019 4 - Excellent

[No comment left]

78 04/12/2019 4 - Excellent

When my request couldn't be fulfilled exactly as I requested (due to software incompatibility and logistics), [CASIT Tech] quickly did [their] own research to find a viable alternative and made sure I had all the information I needed about the software [they] found. [They] checked in with me multiple times to make sure his proposed changes to the plan were acceptable to me and my department's needs, and [they were] excellent about communicating and following up on the situation until everything was complete. Plus [they were] was super nice and solicitous the entire time. So even if [their] actions were SOP for how CASIT responds to help requests, please know that the friendly yet competent manner in which [CASIT Tech] (and all the CASIT staff I've interacted with) helped me out makes the quality of your department's service well-beyond routine.

79 04/11/2019 4 - Excellent

[No comment left]

80 04/11/2019 4 - Excellent

[No comment left]

81 04/10/2019 4 - Excellent

[CASIT Tech 1] was a star. [CASIT Tech 2] is too. Both should be rewarded with raises and vacations to Hawaii or another island!

82 04/10/2019 4 - Excellent

[No comment left]

83 04/08/2019 4 - Excellent

[No comment left]

84 04/05/2019 4 - Excellent

[CASIT Tech] was great.

85 04/04/2019 4 - Excellent

[No comment left]

86 04/04/2019 2

The communication about this ticket was poor and while it says the issue has been resolved, the computer is still not set up correctly.

87 04/01/2019 4 - Excellent

This problem was quickly resolved and I appreciate [CASIT Tech's] immediate attention.

I hope you will look into how this happened and to learn how to prevent it in the future when providing "send as" permissions for someone in a leadership role.

88 04/01/2019 1 - Poor

This was a task to replace an old web server with a new one due to security concerns (yours, not mine). While promised an out-of-the-box ready server, I was delivered (late) a vanilla
machine. I spend the next week in apache hell configuring the server and installing software. In addition, I have now received threats from CASIT to block the old machine
that I still use. I will, in the future, not be going through CASIT for my computer needs. I will be faster to purchase items straight from my grants and configure them
myself.

89 04/01/2019 4 - Excellent

Yes. [CASIT Tech] went above and beyond the routine level of help I usually receive from IT personnel. [They] checked back in with me at least a couple of times to make sure a couple of small issues I was having with the mail client migration were solved immediately. I wish everyone I deal with here on campus were as helpful and nice to work with as [CASIT Tech] is. Great employee! Give [them] a raise!

90 03/27/2019 4 - Excellent

[No comment left]

91 03/26/2019 4 - Excellent

Solved my problem very quickly and even had me check to make sure [they were] correct when [they] answered my follow up questions!

92 03/26/2019 4 - Excellent

All your IT helpers so far have been outstanding to the point that I thought no one could exceed their willingness to help a retired (and digitally somewhat challenged) professor...but [CASIT Tech] has with [their] cheerful, encouraging attitude as he helped me both in person at the CASIT office and remotely guiding me through a seemingly complicated process of switching me from my old @uoregon.edu account to my new @gmail.com account.

93 03/23/2019 4 - Excellent

[No comment left]

94 03/22/2019 4 - Excellent

[No comment left]

95 03/22/2019 4 - Excellent

Painless and efficient migration to Exchange - thanks!

96 03/21/2019 4 - Excellent

It's good to keep customers updated on delays from Dell when possible.

97 03/21/2019 4 - Excellent

[CASIT tech] was very helpful and a super nice person to work with.

98 03/21/2019 4 - Excellent

[No comment left]

99 03/20/2019 4 - Excellent

[CASIT Tech] remotely accessed my laptop to complete a stats program installation that was beyond my ability.
[They] did a great job, efficiently and without any complication. Kudos to the CAS IT service and to [CASIT Tech] in particular,

100 03/20/2019 4 - Excellent

[CASIT Tech] is always very helpful! I seem to always have out of the ordinary issues, and [they are] always willing and able to find a solution.