University of Oregon
University of Oregon.

CASIT Survey Results

Below are ratings and comments for all closed CASIT service tickets. Names have been removed from comments.
# Post date Quality Do you have any other comments or feedback?
1 12/07/2018 4 - Excellent

I'm very grateful for the swift "ticket" response and successful data transfer from old laptop to new - as well as good advice on the applecare package. All of this was [CASIT Tech], who had previously gone "the extra mile" in trying to rescue the old laptop. Thanks [CASIT Tech]!

2 12/05/2018 4 - Excellent

[CASIT Tech] patiently tried a variety of solutions and kindly took me through what [they were] able to do. [They are] very good with follow-up as well.

3 12/05/2018 4 - Excellent

[No comment left]

4 12/04/2018 4 - Excellent

[No comment left]

5 12/03/2018 4 - Excellent

[No comment left]

6 11/30/2018 4 - Excellent

[CASIT Tech] was great...very clear and rapid communication. [They] also helped get my computer to and back from the repair shop, which was extremely helpful.

7 11/30/2018 4 - Excellent

[No comment left]

8 11/28/2018 4 - Excellent

[The CASIT Tech, Buyer], and the student who delivered the computer were all great.

9 11/26/2018 4 - Excellent

[No comment left]

10 11/26/2018 4 - Excellent

[No comment left]

11 11/21/2018 4 - Excellent

[No comment left]]

12 11/19/2018 4 - Excellent

[CASIT Tech] performed a few remote tests that proved to be helpful.
I greatly appreciate the troubleshooting support, it is vital for our research program.

13 11/16/2018 4 - Excellent

Thank you

14 11/13/2018 4 - Excellent

Very happy that you were able to figure this out - thanks!

15 11/13/2018 4 - Excellent

[No comment left]

16 11/13/2018 4 - Excellent

[CASIT] is efficient and fast.
It is a pleasure to deal with CASIT and [them] in particular.

17 11/13/2018 4 - Excellent

[CASIT Tech] was very efficient and fast.
It is a pleasure to deal with CASIT and [them] in particular.

18 11/12/2018 4 - Excellent

Great skill, quick action

19 11/12/2018 4 - Excellent

[No comment left]

20 11/12/2018 4 - Excellent

Thank you for the quick and efficient service!

21 11/07/2018 4 - Excellent

Thank you for not only resolving my immediate issue of account access but also for walking me through Outlook features. Great follow-through, as usual.

22 11/07/2018 4 - Excellent

Thanks for coming out so quickly

23 11/07/2018 4 - Excellent

[No comment left]

24 11/06/2018 4 - Excellent

[CASIT Tech] was extremely helpful.

25 11/05/2018 4 - Excellent

[No comment left]

26 11/03/2018 3

[No comment left]

27 11/02/2018 4 - Excellent

Give [CASIT Tech] a raise!! [They're] very helpful knowledgeable...

28 11/02/2018 4 - Excellent

[No comment left]

29 11/01/2018 4 - Excellent

Response was extremely quick and resolved my issue right away.

30 11/01/2018 4 - Excellent

Communication was perfect through the entire process. Thanks again!

31 11/01/2018 4 - Excellent

Great, simple phone advice from a knowledgeable respondent easily solved my problem.

32 10/31/2018 4 - Excellent

[CASIT Tech] was great! [They] fixed our printer issue while moving the computers so we are good to go!

33 10/30/2018 4 - Excellent

[No comment left]

34 10/30/2018 4 - Excellent

Problem solved! Thanks!

35 10/29/2018 4 - Excellent

Thank you!
[Customer]

36 10/26/2018 4 - Excellent

Fixed the problem! thanks a million!

37 10/23/2018 4 - Excellent

[CASIT Tech] was very friendly and helpful. [They] did a great job of making sure all my questions/concerns were resolved during the visit.

38 10/23/2018 4 - Excellent

The main task was to install a Turkish language keyboard, which was done fully successfully. [CASIT Tech] provided all information regarding how to use the keyboard.
The other request concern uninstalling and re-installing Dropbox. This succeeded except for inability to pin the Dropbox icon on my menu. The pinned icon for some reason did not activate the program, though another tile in the start-up option did do so.

39 10/23/2018 4 - Excellent

[No comment left]

40 10/22/2018 4 - Excellent

[No comment left]

41 10/20/2018 4 - Excellent

[CASIT Tech] and the others were great - thanks to all.

42 10/19/2018 4 - Excellent

[No comment left]

43 10/19/2018 4 - Excellent

Thanks for the patience of your staff, especially [CASIT Tech] and [CASIT Tech]!

44 10/18/2018 4 - Excellent

[No comment left]

45 10/18/2018 3

Seems like this request always dropped in priority because the computer was put back on display but was not setup for a week or so. It was a not an urgent request however a communication on priority or asking us for assistance could have been done to help move the request along.

46 10/17/2018 4 - Excellent

[No comment left]

47 10/17/2018 4 - Excellent

As usual, [CASIT Tech] was great! He is so helpful and thorough. [They] set us up and got us going within just a few minutes!

48 10/16/2018 4 - Excellent

[No comment left]

49 10/16/2018 4 - Excellent

Awesome.....Thanks [CASIT Tech]...

50 10/15/2018 4 - Excellent

Instantaneous and excellent service--couldn't be better!

51 10/12/2018 4 - Excellent

Thank you so much for being flexible in dealing with the issues we had. And thanks for coming to fix all our problems!

[Customer]

52 10/12/2018 4 - Excellent

[CASIT Tech] was great! [They] answered my request immediately and when [they] came over the issue was resolved promptly and correctly.

53 10/11/2018 4 - Excellent

CASIT Team is the best ever!!! Everyone is so helpful and efficient. Thanks for everything.

54 10/11/2018 4 - Excellent

[No comment left]

55 10/10/2018 4 - Excellent

I've said it before but will gladly repeat: CASIT is my favorite unit on campus. I always feel like they are ready to help, willing to listen to what must often be stupid questions, thoughtful and deliberate. It's a relief to have such good support.

56 10/10/2018 4 - Excellent

The student that came to move my computers was very professional and courteous. [They] did such a nice job and very efficiently. Excellent service!

57 10/10/2018 4 - Excellent

[No comment left]

58 10/05/2018 4 - Excellent

[No comment left]

59 10/05/2018 4 - Excellent

[CASIT Tech] was an absolutely magnificent help to me. Not only did [they] resolve the immediate issues and showed me how to navigate to address these on my own, but [they] also downloaded and installed the "Malwarebytes" APP and walked me through the full process of making use of it to spot problematic invasions of my space. Several unwanted URLS were discovered, and two Trojans. [They] tutored me on the issues these presented and showed me how to eliminate them. Superb service!!!

60 10/05/2018 4 - Excellent

[No comment left]

61 10/05/2018 4 - Excellent

[No comment left]

62 10/04/2018 4 - Excellent

[CASIT Tech] was very helpful and was able to assist in ALL of the requests we had for [them].

63 10/04/2018 4 - Excellent

[No comment left]

64 10/03/2018 4 - Excellent

[No comment left]

65 10/03/2018 4 - Excellent

[CASIT Tech] is da MVP

66 10/03/2018 4 - Excellent

Thank you for your help!

67 10/02/2018 4 - Excellent

Thanks!

68 10/01/2018 4 - Excellent

Very thorough and helpful!

69 09/28/2018 4 - Excellent

Thank you SO much for helping with my initial request and all of the proceeding ones as well. Enjoy your weekend!

70 09/26/2018 4 - Excellent

[No comment left]

71 09/26/2018 4 - Excellent

[No comment left]

72 09/26/2018 4 - Excellent

THANK YOU [CASIT TECH]!

73 09/25/2018 4 - Excellent

[CASIT Tech] was kind and patient with me and was able to fix my issue promptly. :)

74 09/25/2018 4 - Excellent

Really easy, communicative, and pleasant to interact with - thank you!

75 09/21/2018 4 - Excellent

Thank you to everyone involved. Process was very smooth!

76 09/20/2018 4 - Excellent

Expert guidance.

77 09/20/2018 4 - Excellent

[CASIT Tech] was very helpful, prompt, and kind. Thank you!

78 09/20/2018 4 - Excellent

[No comment left]

79 09/19/2018 1 - Poor

I asked to set up my own computer and asked CASit to not install office 2016. Not only was 2016 installed but there is a configuration manager that constantly tries to install/reintall 2016 that I have to constantly stop but cannot remove. It also automatically installs/updates other programs I do not want. In addition, McAfee is installed which I would prefer to use Win 10 defender/malwarebytes.
I have asked via CASIT help how to remove this automatic installer as I wish to configure my own computer.

80 09/19/2018 4 - Excellent

Every time I have used your services I have been helped greatly; [CASIT Tech] today was no exception. I wish I could show my appreciation and gratitude in more ways than just by this email...

[Signature]

81 09/19/2018 4 - Excellent

ITC was on top of the issue right away. Thank you

82 09/17/2018 4 - Excellent

My first experience with CAS-IT. It was amazing. Prompt, knowledgeable, and fast! Thanks so much!

83 09/13/2018 4 - Excellent

I was super impressed by how quickly this was resolved. It was a huge relief. Thank you!

84 09/13/2018 4 - Excellent

[No comment left]

85 09/12/2018 4 - Excellent

[CASIT Purchase and Support Staff] were helpful and quick to respond to my request for an emergency purchase. [CASIT Purchase Staff] gave me great advice and directed me to the right resources. [CASIT Tech's] proactive approach, attention to process, clear communication, and follow through ensured that our solution was executed quickly and efficiently.

Thanks [CASIT Staff]!

86 09/11/2018 4 - Excellent

The techs were knowledgeable and efficient and they performed their duties with the utmost professionalism. They deserve a raise.

87 09/11/2018 4 - Excellent

Thank you so much, [CASIT Tech]!

88 09/11/2018 4 - Excellent

Thanks also for the explanation of the issue - it always helps to understand when it seems like a random event!

89 09/10/2018 4 - Excellent

[CASIT Tech] was excellent! [They were] friendly, patient, and very helpful. I especially appreciated [their] persistence and problem solving. When one thing didn't work, [they] tried something else. In the end, [they] resolved the problem and did it with a smile. Thank you!

90 09/06/2018 4 - Excellent

Best team of IT people ever!

91 09/05/2018 4 - Excellent

[CASIT Tech] & Co. were incredible! I couldn't have asked for more efficient and excellent work in getting my new MacBook Pro. Thanks so much!

92 08/31/2018 4 - Excellent

Big shot out to [CASIT Tech] and all those that assisted in resolving this. Very prompt and thorough

93 08/31/2018 4 - Excellent

Thank you!

94 08/30/2018 4 - Excellent

Thank you!

95 08/29/2018 4 - Excellent

The technician is very kind and very efficient.

96 08/27/2018 4 - Excellent

[CASIT Tech] is a keeper .

97 08/25/2018 4 - Excellent

[No comment left]

98 08/22/2018 4 - Excellent

Incredibly quick service :) Thanks!

99 08/21/2018 4 - Excellent

[No comment left]

100 08/20/2018 4 - Excellent

Thanks very much.