University of Oregon
University of Oregon.

CASIT Survey Results

Below are ratings and comments for all closed CASIT service tickets. Names have been removed from comments.
# Post date Quality Do you have any other comments or feedback?
1 06/26/2020 4 - Excellent

[CASIT Tech] worked with me very patiently to set up, pick up, and run my new laptop during the pandemic in Spring 2020. Despite all the limitations during this time, the communication was very smooth and I received a lot of help. Thank you!

2 06/19/2020 4 - Excellent

Took some time because of Covid, but I'm happy with the service.

3 06/03/2020 4 - Excellent

Thank you!

4 06/03/2020 4 - Excellent

Very helpful and very patient

5 05/22/2020 4 - Excellent

Thanks so much!

6 05/21/2020 4 - Excellent

[No comment let]

7 05/14/2020 4 - Excellent

[CASIT Tech] was wonderful...many thanks!

8 05/11/2020 4 - Excellent

[No comment left]

9 05/07/2020 4 - Excellent

CASIT Help Desk personnel are always professional and prompt

10 05/04/2020 4 - Excellent

Yes, fast and excellent attention.

11 05/04/2020 4 - Excellent

Super fast and super helpful! Thanks!

12 04/30/2020 4 - Excellent

It turns out that I was actually able to solve my problem before CASIT got back to me (it was a zoom-related issue, and I got through to zoom support). I wrote back saying that I had solved the issue and STILL received a detailed message from CASIT sharing info and continuing to be helpful, as usual.

CASIT has always been helpful to me and responds in a very timely way.
Thanks!

13 04/30/2020 4 - Excellent

Very swift and professional response!

14 04/29/2020 4 - Excellent

CAS-IT is the best!

15 04/24/2020 4 - Excellent

[No comment left]

16 04/24/2020 4 - Excellent

Everything was managed efficiently and enthusiastically and I am both grateful for the excellent service and impressed by the friendly and courteous manner of everyone with whom I worked. Keep up the good work! It is gift to people who are, at times, bewildered with the technical challenges that accompany navigating the technological world in which we live.

17 04/22/2020 4 - Excellent

Very prompt. Thank you.

18 04/21/2020 4 - Excellent

Efficient and prompt!

19 04/21/2020 4 - Excellent

I appreciate [CASIT Tech's] work on getting the mac setup, especially during these difficult times. [They were] very thorough and made sure everything was setup for working remotely.
thanks!

20 04/21/2020 4 - Excellent

Very quickly and sucessfully resolved. Thank you

21 04/21/2020 4 - Excellent

[CASIT Tech] was very helpful!

22 04/21/2020 4 - Excellent

[No comment left]

23 04/20/2020 4 - Excellent

[No comment left]

24 04/20/2020 3

[No comment left]

25 04/16/2020 4 - Excellent

Quick work. Thank you!

26 04/16/2020 4 - Excellent

[No comment left]

27 04/16/2020 4 - Excellent

Thank you for the speedy and professional help!

28 04/16/2020 4 - Excellent

The folks in Casit are understanding and efficient as usual.
I was especially pleased to deal with [CASIT Tech].

29 04/15/2020 4 - Excellent

Thank you!

30 04/15/2020 4 - Excellent

Always excellent!

31 04/13/2020 4 - Excellent

Really appreciate the prompt and accurate service!!!

32 04/09/2020 4 - Excellent

Thank you!!!

33 04/09/2020 4 - Excellent

I greatly appreciate the reliability and prompt help of [CASIT Tech] and CASIT staff.

34 04/08/2020 4 - Excellent

Fabulous, patient, and competent as ever!

35 04/08/2020 4 - Excellent

[No comment left]

36 04/08/2020 4 - Excellent

[CASIT Tech] was extremely helpful and responsive. [They were] tenacious and did not give up on my tricky issues with Zoom. [They] kept in contact with me and kept me updated. (I always enjoyed talking with [them].) I am impressed by [CASIT Tech's] resourcefulness, intelligence, professionalism, and kindness. Thank you for making a tough transition to online teaching much easier. I am grateful.

37 04/08/2020 4 - Excellent

Thanks, [CASIT Tech]! Sorry to have wasted your time with a password hiccup.

38 04/08/2020 4 - Excellent

Thank you!

39 04/06/2020 4 - Excellent

Thank you!

40 04/03/2020 4 - Excellent

So thankful for the help and support.

41 04/03/2020 4 - Excellent

I appreciate the responsiveness to the problem and the follow through checking that the problem is fixed. This is a good team.

42 04/02/2020 4 - Excellent

[CASIT Tech] was very knowledgable, responsive, professional and helpful!

43 04/02/2020 3

Dear [CASIT Tech],

You and your colleagues have done a nice work and solved the problem.

Thanks a lot,

[Customer]

44 04/02/2020 4 - Excellent

[No comment left]

45 04/02/2020 4 - Excellent

Pretty slick, the remote service.

46 04/01/2020 4 - Excellent

Couldn't be happier. Thanks for the much needed assistance!

47 03/31/2020 4 - Excellent

I got a quick response even during this chaotic time. Thanks.

48 03/30/2020 4 - Excellent

Good Service

49 03/30/2020 4 - Excellent

Thanks IT Team, you are great even at tough times

50 03/30/2020 4 - Excellent

[No comment left]

51 03/30/2020 4 - Excellent

[No comment left]

52 03/25/2020 3

[No comment left]

53 03/25/2020 4 - Excellent

[CASIT Tech] replied promptly and fixed the problem. Thank you!

54 03/23/2020 4 - Excellent

thank you for following up

55 03/23/2020 4 - Excellent

Great working with [CASIT Tech]! Personable, knowledgeable. Many thanks.

56 03/20/2020 4 - Excellent

excellent, quick, efficient & professional service

57 03/20/2020 4 - Excellent

I'm ever so grateful for this service, especially now.

58 03/20/2020 3

[No comment left]

59 03/19/2020 4 - Excellent

[No comment left]

60 03/19/2020 4 - Excellent

[No comment left]

61 03/19/2020 4 - Excellent

[No comment left]

62 03/19/2020 4 - Excellent

Thanks for the quick and thorough service I received!

63 03/18/2020 4 - Excellent

It's a crazy time right now and They are all working so hard. I really appreciate their exceptional internal customer service.

64 03/17/2020 4 - Excellent

[No comment left]

65 03/17/2020 4 - Excellent

[No comment left]

66 03/17/2020 4 - Excellent

Quick, efficient, helpful, and effective assistance as usual. Thanks!!

67 03/11/2020 4 - Excellent

Thank you for helping me solve this promptly and via e-mail.

68 03/11/2020 4 - Excellent

The person who came to our office was very professional and personable, plus [they were] efficient and competent in the job done! One thing, we weren't told what time [they] would be coming so no one was here with a key to open the conference room door for [them]. No problem but as [they were] going to get a key, our staff had arrived and opened the door for him. A notification of expected service might be something to add to your service.

69 03/10/2020 4 - Excellent

Fantastic, as always!

70 03/10/2020 4 - Excellent

CASIT provides always an excellent service. Thanks to all of you!

71 03/09/2020 4 - Excellent

Thanks!

72 03/05/2020 4 - Excellent

Prompt help and great advice - CASIT as its best.

73 03/03/2020 4 - Excellent

Thank you!

74 02/28/2020 4 - Excellent

[No comment left]

75 02/25/2020 4 - Excellent

Always helpful, many thanks! You folks are the best.

76 02/22/2020 4 - Excellent

[CASIT Tech] was very friendly and helpful.

77 02/21/2020 4 - Excellent

Really great service!

78 02/20/2020 4 - Excellent

[No comment left]

79 02/20/2020 4 - Excellent

Always a very helpful, prompt service by dedicated staffs. Thank you.

80 02/19/2020 4 - Excellent

Thanks for your help!!!

81 02/18/2020 4 - Excellent

[No comment left]

82 02/17/2020 4 - Excellent

Thanks for the prompt service. It made my day (which started out very bad)!

83 02/17/2020 4 - Excellent

[No comment left]

84 02/14/2020 4 - Excellent

Excellent service! Instructions to fix the problem via email from [CASIT Tech] came right away and were very clear. I was able to follow these and remove the annoying pop-up for keychain password. Thank you!

85 02/12/2020 4 - Excellent

[CASIT Tech] was friendly, efficient, and fast. I appreciate all of CASIT's support.

86 02/12/2020 4 - Excellent

great job. thanks

87 02/11/2020 4 - Excellent

Always fast and friendly. Thank you!

88 02/07/2020 4 - Excellent

The CAS-IT staff, especially [CASIT Tech], were terrific. They explained everything well and were always happy to help. The UO Bookstore staff took far longer working on my laptop -- they had estimated two weeks, and had it for nearly 5 weeks -- and in the end said that they couldn't fix the problem. So the Bookstore staff took a long time, but the CAS-IT staff were always right there, prompt, hapy to help out, and very knowledgeable.

89 02/06/2020 4 - Excellent

[No comment left]

90 02/06/2020 4 - Excellent

The response was very fast and the issue was solved promptly as well.

91 02/06/2020 4 - Excellent

[CASIT Tech] did an amazing job at setting up my surplus machine and doing the manual migration. When I noticed that one of the folders I use to communication with office managers had disappeared, [they] managed to locate and restore the old permissions for this folder. As always, [they] did a great job.

92 02/04/2020 4 - Excellent

I really appreciate the customer service!!

93 02/01/2020 4 - Excellent

My problem was solved from one call
Excellent service

94 01/31/2020 4 - Excellent

[No comment left]

95 01/31/2020 4 - Excellent

[No comment left]

96 01/28/2020 4 - Excellent

Excellent service - as always!

97 01/27/2020 4 - Excellent

Very responsive and very helpful in getting the problem fixed.

98 01/27/2020 4 - Excellent

Thank you! Awesome!

99 01/24/2020 4 - Excellent

[No comment left]

100 01/22/2020 4 - Excellent

Thank you so much, [CASIT Tech]! You were so helpful!