University of Oregon
University of Oregon.

CASIT Survey Results

Below are ratings and comments for all closed CASIT service tickets. Names have been removed from comments.
# Post date Quality Do you have any other comments or feedback?
1 02/15/2019 4 - Excellent

thanks

2 02/13/2019 4 - Excellent

I appreciate both [CASIT Student] and [CASIT Tech] helping me resolve this problem.

3 02/12/2019 4 - Excellent

Excellent as always! Thanks, CAS-IT!

4 02/12/2019 4 - Excellent

As always, CAS-IT is the best!!

5 02/11/2019 4 - Excellent

[CASIT Tech] did a fantastic job of troubleshooting my computer issues, and was patient and friendly throughout the process.

6 02/08/2019 4 - Excellent

[CASIT Tech] was very friendly and helpful - thank you!

7 02/08/2019 4 - Excellent

Great job!

8 02/08/2019 4 - Excellent

[CASIT Tech] is amazing! Really helpful and capable. I appreciated the help a lot!

9 02/08/2019 4 - Excellent

[No comment left]

10 02/08/2019 4 - Excellent

[No comment left]

11 02/07/2019 4 - Excellent

[CASIT Tech] knew exactly what the problem was and how to fix it! Yeah, [CASIT Tech]!

12 02/07/2019 4 - Excellent

Thank you [CASIT Tech] for your quick response!

13 02/06/2019 4 - Excellent

Thank you for your prompt, accurate customer service!

14 02/01/2019 4 - Excellent

No, it was all good. I appreciate making sure that I could get into the email app before I left. I could have never fixed that on my own.

15 01/31/2019 4 - Excellent

[CASIT Tech] is the best, as always!

16 01/28/2019 4 - Excellent

[CASIT Tech] was extremely helpful and helped me resolve problems beyond those specified in the ticket. Thank you, [CASIT Tech]!

17 01/25/2019 4 - Excellent

[No comment left]

18 01/25/2019 2

[No comment left]

19 01/23/2019 4 - Excellent

[CASIT Tech] did a good job working the ticket but needed to be pushed in the right direction when he provided an incomplete answer.

20 01/23/2019 4 - Excellent

The service and follow up resolved the issue perfectly.

21 01/22/2019 3

[No comment left]

22 01/18/2019 4 - Excellent

[CASIT Tech] always has an excellent attitud for helping me and support my work with the laptop.

23 01/17/2019 4 - Excellent

[CASIT Tech] is always a joy to interact with! CASIT in general is always very helpful - thank you!

24 01/17/2019 4 - Excellent

[CASIT Tech] worked [their] magic again.

25 01/16/2019 4 - Excellent

Awesome service.

26 01/16/2019 4 - Excellent

[No comment left]

27 01/15/2019 4 - Excellent

[CASIT Tech] was fabulous--as always- with the help [they] provided. I really appreciate [thier] skill and readiness to help with difficult problems.

28 01/14/2019 4 - Excellent

[No comment left]

29 01/14/2019 4 - Excellent

CAS IT was very helpful!

30 01/13/2019 4 - Excellent

[CASIT Tech] did an excellent job with the laptop and the e'mail migration process.
I appreciate [their] time toi couldn{t do it alone. come to my office too.
I am grateful because I couldn{t do it alone.

31 01/11/2019 4 - Excellent

Thanks for going ‘the extra yard’ for me and figuring out how we can communicate confidentially as I am in Lahore, Pakistan.

32 01/11/2019 4 - Excellent

[CASIT Tech] was very helpful and patient. [They] solved my problem of getting the proofs of my paper.
Thanks.

33 01/10/2019 4 - Excellent

[No comment left]

34 01/10/2019 4 - Excellent

[The CASIT Techs] were very helpful and professional. They resolved multiple issues I had with two of my computers.

35 01/09/2019 4 - Excellent

quick and professional

36 01/09/2019 4 - Excellent

Yes, the student that moved my computers was here right on time and did the work without any problems. [They were] very pleasant and helpful and offered help above what we had asked.

37 01/09/2019 4 - Excellent

Thank you!

38 01/09/2019 4 - Excellent

Thank you!

39 01/08/2019 4 - Excellent

[No comment left]

40 01/08/2019 4 - Excellent

Great service and problem solving. Laptop works as it should now. Thanks!

41 01/07/2019 4 - Excellent

[CASIT Tech] (and CASIT in general) always does an excellent job with the service requests I put in. I really appreciate [CASIT Tech] as a colleague.

42 01/07/2019 4 - Excellent

This was another experience of the competent, fast, and efficient way in which CASIT technicians solve problems. [CASIT Tech] instantly set up my laptop with the software I needed
and within minutes I could use my laptop as desired.

43 01/07/2019 4 - Excellent

[CASIT Tech] was very helpful,

44 01/07/2019 4 - Excellent

[CASIT Techs] responded very quickly!

thanks

45 01/07/2019 4 - Excellent

[CASIT Tech] was fantastic and quickly figured out and solved the issue for me.

46 01/03/2019 4 - Excellent

[No comment left]

47 01/02/2019 4 - Excellent

[CASIT Tech] responded very quickly. Much appreciated.

48 12/30/2018 4 - Excellent

I really appreciate the speedy response and expeditious resolution of my problems, especially during the Christmas week.
THANKS!

49 12/26/2018 4 - Excellent

[No comment left]

50 12/26/2018 4 - Excellent

Very helpful friendly service.

51 12/21/2018 4 - Excellent

just want to express my thanks for the great service that [CASIT Tech] performed in my new laptop: by placing the order for the laptop, by doing a custom hard drive partition and by installing all my MS Office programs. [CASIT Tech] was courteous, efficient and flexible in satisfying all my particular technical needs in a very timely manner.

52 12/20/2018 4 - Excellent

[No comment left]

53 12/18/2018 4 - Excellent

[No comment left]

54 12/12/2018 4 - Excellent

So fast! Thank you.

55 12/11/2018 4 - Excellent

Amazing patience and help. Love casIT people are my favorite it people.

56 12/07/2018 4 - Excellent

I'm very grateful for the swift "ticket" response and successful data transfer from old laptop to new - as well as good advice on the applecare package. All of this was [CASIT Tech], who had previously gone "the extra mile" in trying to rescue the old laptop. Thanks [CASIT Tech]!

57 12/05/2018 4 - Excellent

[CASIT Tech] patiently tried a variety of solutions and kindly took me through what [they were] able to do. [They are] very good with follow-up as well.

58 12/05/2018 4 - Excellent

[No comment left]

59 12/04/2018 4 - Excellent

[No comment left]

60 12/03/2018 4 - Excellent

[No comment left]

61 11/30/2018 4 - Excellent

[CASIT Tech] was great...very clear and rapid communication. [They] also helped get my computer to and back from the repair shop, which was extremely helpful.

62 11/30/2018 4 - Excellent

[No comment left]

63 11/28/2018 4 - Excellent

[The CASIT Tech, Buyer], and the student who delivered the computer were all great.

64 11/26/2018 4 - Excellent

[No comment left]

65 11/26/2018 4 - Excellent

[No comment left]

66 11/21/2018 4 - Excellent

[No comment left]]

67 11/19/2018 4 - Excellent

[CASIT Tech] performed a few remote tests that proved to be helpful.
I greatly appreciate the troubleshooting support, it is vital for our research program.

68 11/16/2018 4 - Excellent

Thank you

69 11/13/2018 4 - Excellent

Very happy that you were able to figure this out - thanks!

70 11/13/2018 4 - Excellent

[No comment left]

71 11/13/2018 4 - Excellent

[CASIT] is efficient and fast.
It is a pleasure to deal with CASIT and [them] in particular.

72 11/13/2018 4 - Excellent

[CASIT Tech] was very efficient and fast.
It is a pleasure to deal with CASIT and [them] in particular.

73 11/12/2018 4 - Excellent

Great skill, quick action

74 11/12/2018 4 - Excellent

[No comment left]

75 11/12/2018 4 - Excellent

Thank you for the quick and efficient service!

76 11/07/2018 4 - Excellent

Thank you for not only resolving my immediate issue of account access but also for walking me through Outlook features. Great follow-through, as usual.

77 11/07/2018 4 - Excellent

Thanks for coming out so quickly

78 11/07/2018 4 - Excellent

[No comment left]

79 11/06/2018 4 - Excellent

[CASIT Tech] was extremely helpful.

80 11/05/2018 4 - Excellent

[No comment left]

81 11/03/2018 3

[No comment left]

82 11/02/2018 4 - Excellent

Give [CASIT Tech] a raise!! [They're] very helpful knowledgeable...

83 11/02/2018 4 - Excellent

[No comment left]

84 11/01/2018 4 - Excellent

Response was extremely quick and resolved my issue right away.

85 11/01/2018 4 - Excellent

Communication was perfect through the entire process. Thanks again!

86 11/01/2018 4 - Excellent

Great, simple phone advice from a knowledgeable respondent easily solved my problem.

87 10/31/2018 4 - Excellent

[CASIT Tech] was great! [They] fixed our printer issue while moving the computers so we are good to go!

88 10/30/2018 4 - Excellent

[No comment left]

89 10/30/2018 4 - Excellent

Problem solved! Thanks!

90 10/29/2018 4 - Excellent

Thank you!
[Customer]

91 10/26/2018 4 - Excellent

Fixed the problem! thanks a million!

92 10/23/2018 4 - Excellent

[CASIT Tech] was very friendly and helpful. [They] did a great job of making sure all my questions/concerns were resolved during the visit.

93 10/23/2018 4 - Excellent

The main task was to install a Turkish language keyboard, which was done fully successfully. [CASIT Tech] provided all information regarding how to use the keyboard.
The other request concern uninstalling and re-installing Dropbox. This succeeded except for inability to pin the Dropbox icon on my menu. The pinned icon for some reason did not activate the program, though another tile in the start-up option did do so.

94 10/23/2018 4 - Excellent

[No comment left]

95 10/22/2018 4 - Excellent

[No comment left]

96 10/20/2018 4 - Excellent

[CASIT Tech] and the others were great - thanks to all.

97 10/19/2018 4 - Excellent

[No comment left]

98 10/19/2018 4 - Excellent

Thanks for the patience of your staff, especially [CASIT Tech] and [CASIT Tech]!

99 10/18/2018 4 - Excellent

[No comment left]

100 10/18/2018 3

Seems like this request always dropped in priority because the computer was put back on display but was not setup for a week or so. It was a not an urgent request however a communication on priority or asking us for assistance could have been done to help move the request along.